Terms of Service

Last Updated: April 5, 2026

These Terms of Service ("Terms") govern your access to and use of Kerra, including kerra.work, our browser extension, applications, tools, generated outputs, public share features, LMS integrations, and related services (collectively, the "Service").

The Service is provided by Gather Platforms Inc., a Delaware corporation ("Gather," "Kerra," "we," "us," or "our").

Support: support@kerra.work

Important: these Terms include a binding arbitration agreement, a class action waiver, limitations of liability, and rules about LMS access, content rights, note-sharing features, and the Kerra Genius Talent Discovery Program. If you do not agree, do not use the Service.

1. Agreement to These Terms

1.1 Binding contract

You agree to these Terms by creating an account, clicking an assent button, installing or using our extension, connecting an LMS, generating or sharing content through Kerra, or otherwise accessing any part of the Service.

1.2 Privacy Policy and supplemental terms

Your use of the Service is also subject to our Privacy Policy. Some features may be subject to additional disclosures, consents, eligibility requirements, or program terms. If supplemental terms conflict with these Terms, the supplemental terms control for that feature to the extent of the conflict.

1.3 Authority

If you use the Service on behalf of another person or entity, you represent that you have authority to bind that person or entity.

1.4 Electronic notices and signatures

You agree that your electronic assent has the same force and effect as a handwritten signature, and that we may provide notices electronically, including by email, in-product notice, or posting updated documents on the Service.

2. Eligibility and Accounts

2.1 Minimum age

You must be at least 18 years old to use the Service.

2.2 Authorized use only

You represent that:

  • the information you provide is accurate and current;
  • you are using only accounts, devices, browser sessions, and LMS environments you are authorized to use;
  • your use of Kerra complies with applicable law, your institution's policies, your honor code, and any LMS or platform terms that apply to you.

2.3 Account security

You are responsible for safeguarding your account credentials, extension access, and devices, and for all activity that occurs under your account. Notify us promptly at support@kerra.work if you suspect unauthorized access or misuse.

2.4 No account transfers

You may not sell, rent, lend, sublicense, or transfer your account or access credentials.

3. What Kerra Does

Kerra is an AI-powered study assistant for college students. Depending on your plan and enabled features, the Service may:

  • sync course and calendar information from your LMS;
  • organize assignments, files, and study materials;
  • generate notes, summaries, explanations, drafts, and other outputs;
  • let you create and share workspaces or public links;
  • send notifications and service communications;
  • enable optional LMS-based note-sharing or messaging features;
  • operate the Kerra Genius Talent Discovery Program, which enables authorized Recruiting Partners to discover student talent based on intellectual output produced through the Service (see Section 5A);
  • provide other study, planning, and support features we make available from time to time.

Kerra is not a public course-material marketplace, tutoring marketplace, or institutional records portal. By default, synced LMS content is used privately to provide the Service unless you affirmatively direct us to share it through a feature we provide, or unless the content is processed through the Kerra Genius Talent Discovery Program as described in Section 5A and our Privacy Policy.

4. LMS Connection, Authorization, and Instructions

4.1 How the LMS connection works

If you install and use the Kerra browser extension or otherwise connect an LMS, you authorize Kerra to use your existing browser session to access LMS content and related functionality that is available to you through that session. Kerra does not require you to give us your LMS password directly.

4.2 What you authorize us to do

By connecting an LMS and using relevant features, you instruct and authorize Kerra to:

  • access, retrieve, copy, parse, normalize, cache, index, search, summarize, transform, and otherwise process LMS content and metadata that your account can access;
  • create service-generated derivatives needed to operate the Service, such as extracted text, thumbnails, structured metadata, summaries, search indexes, task records, or generated note-sharing copy;
  • use course context, role information, enrollment information, and similar LMS metadata to determine what content to show you and which LMS actions are available;
  • execute the actions you specifically trigger in the Service, such as syncing content, generating notes, creating share links, or initiating LMS-based note sharing.

4.3 Narrow LMS actions on your behalf

If a feature is enabled for your account, Kerra may use your LMS session to perform a narrow set of allowlisted actions on your behalf, such as:

  • sending course-context messages or conversations;
  • creating or managing course study groups, collaboration contexts, or memberships where supported by the LMS;
  • other limited LMS actions that are disclosed in-product and necessary to deliver the feature you enabled.

We may delay, throttle, deny, or cancel any LMS action if policy checks, eligibility checks, sender or recipient safeguards, rate limits, session validity checks, platform restrictions, or integrity controls are not satisfied.

4.4 Your responsibility for LMS access

You are solely responsible for ensuring that:

  • you have the right to connect the LMS account you connect;
  • you have the right to instruct Kerra to access the content you sync;
  • any sharing, disclosure, redistribution, or messaging you direct through Kerra is permitted by law, contract, institutional policy, and platform rules.

4.5 No affiliation and no institutional liability

Kerra is not affiliated with, endorsed by, sponsored by, or approved by Instructure, Canvas, D2L, Brightspace, Blackboard, Moodle, or any educational institution unless we expressly say so in writing. We are not responsible for decisions made by your institution, instructors, classmates, or LMS provider, including investigations, disciplinary action, academic penalties, account restrictions, or content takedowns.

5. LMS Messaging and Note-Sharing Features

5.1 Feature scope

If you enable LMS messaging, note gifting, or similar features, you authorize Kerra to prepare and send course-related study-resource messages from your LMS account, or otherwise facilitate those communications using the LMS context you authorized.

5.2 Recipients and guardrails

Kerra may use course roster data, role data, enrollment data, suppression data, and related records to determine recipient eligibility and to reduce unwanted messaging. We may apply controls such as spacing rules, per-course caps, daily caps, sender and recipient safeguards, opt-out suppression, policy denials, integrity checks, and emergency kill switches.

5.3 Recipient opt-out

Where the feature supports it, Kerra messages may include an opt-out or unsubscribe mechanism. If a recipient opts out, we may keep suppression and audit records needed to honor that request across future Kerra-facilitated outreach.

5.4 Your responsibility for messages

You are solely responsible for:

  • whether you are permitted to contact the intended recipients through the LMS;
  • the legality, accuracy, and appropriateness of content sent on your behalf;
  • whether shared notes, summaries, links, or source materials may be lawfully disclosed to the recipient;
  • any claims arising out of the fact that a message was sent from your account at your direction.

5.5 No delivery guarantee

We do not guarantee that any LMS message will be sent, delivered, preserved, accepted, or displayed in any particular format.

5A. Kerra Genius Talent Discovery Program

5A.1 Program description

The Kerra Genius Talent Discovery Program ("Genius" or the "Genius Program") is a feature of the Service that enables authorized third-party recruiting firms, corporate talent-acquisition teams, and staffing organizations ("Recruiting Partners") to discover and evaluate student talent based on the intellectual output students produce through Kerra. The Genius Program operates as described in this Section 5A and in Section 15 of our Privacy Policy.

5A.2 Default enrollment

By using the Service, you are enrolled in the Genius Program by default. You may opt out of the Genius Program at any time as described in Section 5A.8 below, without losing access to any other feature of the Service.

5A.3 Definitions

Capitalized terms used in this Section 5A have the following meanings:

(a) "Genius Data" has the meaning set forth in Section 15.3(a) of the Privacy Policy and includes Profile Information, Intellectual Output, Embeddings, Talent Assessments, and Engagement Metadata.

(b) "Excluded Data" has the meaning set forth in Section 15.3(b) of the Privacy Policy. Excluded Data is never included in Genius Data and is never disclosed to Recruiting Partners.

(c) "Recruiting Partners" means third-party recruiting firms, corporate talent-acquisition teams, and staffing organizations that have entered into a Recruiting Partner agreement with Kerra.

(d) "Talent Assessments" means AI-generated evaluations, ratings, skill profiles, capability summaries, and characterizations of your intellectual strengths, areas of expertise, and professional potential, derived from analysis of your Intellectual Output and Service usage patterns.

(e) "Embeddings" means vector representations and mathematical encodings of your Intellectual Output, generated through machine-learning models for the purpose of enabling similarity search, capability matching, and talent discovery.

5A.4 License grant for talent discovery

In addition to the license granted in Section 7.4, and without limiting that license, you grant Kerra and its service providers a worldwide, non-exclusive, royalty-free, sublicensable (solely to Recruiting Partners to the extent necessary to operate the Genius Program) license to:

  • create Embeddings from your Intellectual Output;
  • generate Talent Assessments based on your Intellectual Output and Service usage patterns;
  • index, store, search, retrieve, display, summarize, and transmit Genius Data through the Genius talent-search platform;
  • disclose Genius Data to Recruiting Partners for legitimate recruiting, hiring, and talent-evaluation purposes;
  • use Genius Data to operate, maintain, analyze, and improve the Genius Program.

This license continues for as long as you are enrolled in the Genius Program. If you opt out pursuant to Section 5A.8, this license terminates prospectively, but does not require Kerra to recall Genius Data already transmitted to Recruiting Partners or to delete de-identified or aggregated derivatives that can no longer reasonably be used to identify you.

5A.5 Talent Assessment disclaimer

TALENT ASSESSMENTS ARE AI-GENERATED EVALUATIONS PRODUCED BY AUTOMATED SYSTEMS. THEY MAY BE INACCURATE, INCOMPLETE, INCONSISTENT, BIASED, OR NOT REPRESENTATIVE OF YOUR ACTUAL ABILITIES, KNOWLEDGE, OR POTENTIAL. KERRA DOES NOT WARRANT THAT ANY TALENT ASSESSMENT IS CORRECT, FAIR, OR FIT FOR ANY PARTICULAR PURPOSE. YOU ACKNOWLEDGE THAT TALENT ASSESSMENTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

Talent Assessments do not constitute professional evaluations, academic credentials, certifications, endorsements, or recommendations by Kerra. Kerra is not acting as an employment agency, staffing firm, or career counselor. No fiduciary, advisory, or professional relationship is created between you and Kerra by virtue of the Genius Program.

5A.6 No guarantee of opportunities

Kerra does not guarantee that participation in the Genius Program will result in any recruiting contact, interview, job offer, internship, employment, or other professional opportunity. Kerra does not guarantee that any Recruiting Partner will view, access, or act upon your Genius Data. The availability, quality, and legitimacy of opportunities presented by Recruiting Partners are outside Kerra's control.

5A.7 Recruiting Partner conduct and liability limitation

(a) Independent parties. Recruiting Partners are independent third parties, not agents, employees, or affiliates of Kerra. Kerra does not control and is not responsible for any Recruiting Partner's hiring decisions, employment practices, communications, data handling, or compliance with applicable law.

(b) Liability limitation. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KERRA DISCLAIMS ALL LIABILITY FOR ANY ACT OR OMISSION OF A RECRUITING PARTNER, INCLUDING BUT NOT LIMITED TO:

  • a Recruiting Partner's misuse, unauthorized disclosure, or inadequate protection of Genius Data;
  • discriminatory, unfair, or unlawful hiring or evaluation practices by a Recruiting Partner;
  • any decision made by a Recruiting Partner in reliance on a Talent Assessment or other Genius Data;
  • a Recruiting Partner's failure to comply with applicable data protection, employment, or anti-discrimination laws;
  • any communication, solicitation, or contact initiated by a Recruiting Partner;
  • any loss, damage, or harm arising from your interaction with a Recruiting Partner.

(c) Contractual safeguards. While Kerra requires each Recruiting Partner to agree to contractual restrictions on the use of Genius Data as described in Section 15.5(b) of the Privacy Policy, Kerra cannot guarantee that every Recruiting Partner will comply with those restrictions at all times. Kerra's obligation is limited to exercising commercially reasonable efforts to enforce Recruiting Partner agreements. Kerra is not liable for a Recruiting Partner's breach of its agreement with Kerra.

5A.8 Opt-out

You may opt out of the Genius Program at any time by:

  • navigating to your account settings and disabling the Genius Talent Discovery toggle; or
  • sending an email to privacy@kerra.work with the subject line Genius Opt-Out and including your full name and account email address.

Upon processing your opt-out, Kerra will cease generating new Genius Data from your account and remove your profile from active Recruiting Partner search results within thirty (30) days. See Section 15.7 of the Privacy Policy for additional details regarding the effects and limitations of opting out.

Opting out will not affect your access to other features of the Service. You may re-enroll at any time through your account settings.

5A.9 Indemnification for Genius

In addition to your indemnification obligations under Section 18, you agree to defend, indemnify, and hold harmless Gather and its officers, directors, employees, contractors, affiliates, and service providers from and against any claims, demands, actions, losses, liabilities, damages, judgments, settlements, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

  • any dispute between you and a Recruiting Partner;
  • any claim that your Intellectual Output, as made available through the Genius Program, infringes or violates a third party's intellectual property rights, privacy rights, or other legal rights;
  • your re-enrollment in the Genius Program after a prior opt-out.

6. Third-Party Platform Risk

You acknowledge that third-party platforms may impose rules that are stricter than ours, including rules about automation, scraping, supported interfaces, unsolicited communications, bulk actions, copyright notices, or use of course materials.

You further acknowledge that:

  • third-party platforms may modify or revoke access at any time;
  • Kerra may modify, limit, or discontinue LMS-related features at any time;
  • we may comply with, contest, or negotiate platform restrictions or demands in our sole discretion;
  • you have no claim against Kerra based on our decision to change, suspend, or terminate a platform-dependent feature.

7. User Content, LMS Data, and Rights You Grant

7.1 Your ownership

As between you and Kerra, you retain whatever rights you lawfully hold in the content you submit, sync, upload, or create through the Service ("User Content"), including LMS data you are authorized to use.

7.2 Your representations and warranties

You represent and warrant that you have all rights, permissions, consents, and legal authority necessary to:

  • connect the LMS account you connect;
  • provide, sync, upload, or otherwise submit User Content to the Service;
  • instruct us to process, transform, disclose, message, export, or share that User Content;
  • create public links, LMS messages, or other disclosures involving that content;
  • permit Kerra to generate Embeddings, Talent Assessments, and other Genius Data from your User Content as described in Section 5A, to the extent you are enrolled in the Genius Program.

You also represent and warrant that your User Content, and your use of it through Kerra, does not violate any law, contract, confidentiality duty, institutional rule, privacy right, publicity right, copyright, trademark, trade secret, or other third-party right.

7.3 Content you may not use through Kerra without authorization

Unless you are clearly authorized to do so, you may not use Kerra to upload, sync, generate from, share, distribute, or message:

  • instructor-only materials, answer keys, exams, quizzes, or assessment materials;
  • copyrighted course materials or readings beyond the rights granted to you;
  • confidential, proprietary, or embargoed educational content;
  • content containing another person's sensitive personal information;
  • content that removes, obscures, or misstates authorship, source, ownership, usage rights, or other rights-management information.

7.4 License you grant to Kerra

You grant Kerra and our service providers a worldwide, non-exclusive, royalty-free license to host, copy, reproduce, store, transmit, display, modify for formatting, parse, OCR, transcode, extract, index, search, summarize, create thumbnails, create derivatives required to operate the Service, generate vector embeddings, generate AI-based talent assessments, and otherwise process User Content as reasonably necessary to:

  • provide and maintain the Service;
  • generate outputs you request;
  • route, deliver, and audit sharing or messaging you initiate;
  • operate the Kerra Genius Talent Discovery Program as described in Section 5A, including generating Embeddings and Talent Assessments and disclosing Genius Data to Recruiting Partners;
  • secure the Service and prevent fraud, abuse, or policy violations;
  • comply with law, legal process, and enforcement obligations;
  • enforce these Terms and protect Kerra, users, and third parties.

7.5 Preservation of authorship and rights notices

You must not use Kerra to intentionally remove, alter, falsify, hide, or misattribute copyright notices, author names, source identifiers, watermarks, metadata, rights-management information, usage conditions, or similar notices relating to third-party content. You must not instruct Kerra to do so.

7.6 No obligation to host or publish

We may remove, block, refuse, or disable access to any User Content or feature at any time if we believe it creates legal, security, privacy, academic integrity, platform, or operational risk.

8. AI Features and Generated Output

8.1 Output may be wrong

AI-generated output can be incomplete, incorrect, misleading, biased, outdated, or not fit for your purpose. You are responsible for reviewing and verifying all output before relying on it.

8.2 No guarantee of originality, ownership, or non-infringement

Outputs may be similar to outputs generated for other users. Kerra does not guarantee that output is original, exclusive, non-infringing, or acceptable under your institution's rules.

8.3 Third-party AI providers

Some AI features rely on third-party providers or routing vendors, including model providers such as Anthropic, Google, and OpenAI, and routing or inference providers such as OpenRouter or similar services. Those providers may apply their own terms, policies, technical limits, and retention practices. If you do not want certain material processed by third-party AI providers, do not submit that material to AI features.

8.4 Academic integrity and personal responsibility

You are solely responsible for how you use AI output, including whether your use complies with academic integrity rules, citation standards, institutional policies, and applicable law.

8.5 No professional advice

Kerra does not provide legal advice, medical advice, mental health treatment, crisis care, or licensed academic accreditation services.

9. Kerra Companion and Wellness Features

If Kerra offers supportive conversation or wellness-oriented features:

  • those features are not therapy, counseling, psychiatry, or medical treatment;
  • they are not for emergencies or crisis situations;
  • no clinician-patient, therapist-patient, fiduciary, or similar professional relationship is created by your use of those features.

If you are in crisis or need emergency help, contact local emergency services or an appropriate crisis resource immediately.

If you create a public link, share a workspace, or send content to another person through Kerra, you instruct us to disclose that content to the recipients you designate.

You acknowledge that:

  • public links may be copied, forwarded, indexed, or accessed by unintended parties;
  • recipients may retain, reproduce, or further share content you disclose to them;
  • Kerra cannot guarantee that content shared outside your private workspace will remain confidential;
  • you are responsible for what you choose to disclose.

11. Subscriptions, Billing, and Fees

11.1 Paid plans

Kerra may offer free and paid plans with different features and limits.

11.2 Billing

Paid subscriptions are billed through third-party payment processors such as Stripe. By subscribing, you authorize recurring charges consistent with the plan you choose until you cancel.

11.3 Cancellation

You may cancel at any time through available account settings or by contacting support@kerra.work. Unless required by law, cancellation takes effect at the end of the current billing period.

11.4 Refunds

Except where required by law or expressly stated by us in writing, fees are non-refundable.

11.5 Pricing changes

We may change prices, plans, and features with reasonable notice where required.

12. Communications

12.1 Transactional communications

You agree that we may send transactional or service communications needed to operate the Service, such as verification messages, billing notices, security alerts, product updates tied to your account, and legal notices.

12.2 SMS

If you opt in to SMS, you consent to receive text messages from Kerra according to the consent you gave at sign-up or in settings. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent to receive SMS is not a condition of purchase.

12.3 Marketing

You may opt out of marketing emails using the unsubscribe link in the email or by contacting us, but you cannot opt out of essential service communications while you maintain an account.

13. Acceptable Use

You may not, and may not help anyone else to:

  • access accounts, sessions, content, or systems you are not authorized to access;
  • violate law, institutional rules, honor codes, or third-party platform terms;
  • scrape, probe, reverse engineer, or bypass security controls on Kerra or third-party platforms;
  • use Kerra to send spam, deceptive outreach, harassment, threats, or impersonation;
  • upload, sync, generate from, or share infringing, unlawful, defamatory, deceptive, or privacy-invasive content;
  • remove, alter, obscure, or falsify rights-management information, source information, copyright notices, watermarks, or attribution;
  • use Kerra as a public repository or resale channel for course materials you are not authorized to distribute;
  • generate or distribute content intended to facilitate cheating, academic dishonesty, or evasion of institutional controls;
  • interfere with the integrity, reliability, or performance of the Service;
  • use the Service to build or train a competing product or model without our written permission.

14.1 Kerra intellectual property

The Service, excluding User Content and third-party materials, is owned by Gather or its licensors and protected by intellectual property laws. We reserve all rights not expressly granted.

If you believe content accessible through Kerra infringes your copyright or other intellectual property rights, send a notice to support@kerra.work with the subject line Copyright Notice and include:

  • your physical or electronic signature;
  • identification of the work you claim is infringed;
  • identification of the allegedly infringing material and where it appears;
  • your contact information;
  • a good-faith statement that the use is not authorized;
  • a statement, under penalty of perjury, that the information is accurate and that you are authorized to act.

14.3 Counter notices

If your content is removed and you believe that removal was mistaken, you may send a counter notice to the same address with enough information for us to evaluate the request.

14.4 Repeat infringers and repeat policy violators

We may remove content, disable links, limit features, or terminate accounts of repeat infringers or repeat policy violators.

15. Suspension and Termination

You may stop using the Service at any time. We may suspend, restrict, or terminate your access, or disable any content or feature, at any time if we believe:

  • you violated these Terms or another policy;
  • your use creates legal, privacy, platform, security, or operational risk;
  • we are required to do so by law, court order, platform restriction, or service-provider restriction;
  • continued access could harm Kerra, our users, recipients, rights holders, or third parties.

Certain provisions of these Terms survive termination, including provisions relating to rights granted, dispute resolution, liability limits, indemnity, intellectual property, audit records, the Genius Program license and liability provisions (to the extent Genius Data was disclosed prior to termination), and payment obligations.

16. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, OR AVAILABILITY.

Without limiting the foregoing, we do not warrant that:

  • the Service will be uninterrupted, secure, or error-free;
  • third-party platforms will continue to permit access or any integration;
  • any content, output, note, draft, or message will be accurate, lawful to use, or acceptable to your institution;
  • any message, share, or public link will remain private or available;
  • any Talent Assessment generated through the Genius Program will be accurate, complete, unbiased, or representative of your actual abilities, knowledge, or potential;
  • participation in the Genius Program will result in any recruiting contact, interview, job offer, or professional opportunity;
  • any Recruiting Partner will comply with its contractual obligations to Kerra or with applicable law.

17. Limitation of Liability

To the maximum extent permitted by law:

  • Kerra will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, educational opportunity, academic standing, employment opportunity, or reputation;
  • Kerra will not be liable for acts or omissions of your institution, classmates, instructors, LMS providers, AI providers, payment processors, Recruiting Partners, or other third parties;
  • Kerra will not be liable for claims arising from content you provide, connect, upload, share, or instruct us to process or disclose;
  • Kerra will not be liable for disputes about whether you had permission to access, process, or share LMS content or contact recipients;
  • Kerra will not be liable for any act or omission of a Recruiting Partner, including a Recruiting Partner's misuse of Genius Data, discriminatory practices, unauthorized disclosure, data breach, or failure to comply with applicable law;
  • Kerra will not be liable for any decision made by a Recruiting Partner or any other third party in reliance on a Talent Assessment or other Genius Data.

Our total liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of:

  • the amount you paid to Kerra in the 12 months before the event giving rise to the claim; or
  • $100 USD.

Nothing in these Terms limits liability to the extent such limitation is prohibited by applicable law.

18. Indemnification

You agree to defend, indemnify, and hold harmless Gather and its officers, directors, employees, contractors, affiliates, and service providers from and against any claims, demands, actions, losses, liabilities, damages, judgments, settlements, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

  • your User Content;
  • your LMS access, instructions, or messaging activity;
  • your sharing or disclosure of course materials, notes, outputs, or personal data;
  • your violation of these Terms, law, institutional policy, or third-party rights;
  • any dispute over whether you were authorized to use, process, or distribute content or contact recipients through Kerra;
  • any dispute between you and a Recruiting Partner arising out of or relating to the Genius Program;
  • any claim that your Intellectual Output, as made available through the Genius Program, infringes or violates a third party's intellectual property rights, privacy rights, or other legal rights.

19. Dispute Resolution, Arbitration, and Class Action Waiver

19.1 Informal resolution first

Before filing a claim, you and Kerra agree to try to resolve the dispute informally. Send a written notice of dispute to support@kerra.work describing the issue, the relief sought, and your contact information. If we cannot resolve the dispute within 60 days after notice, either party may proceed as allowed below.

19.2 Binding arbitration

Except for disputes that qualify for small claims court and claims for injunctive relief concerning intellectual property or misuse of the Service, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable consumer rules.

The arbitration will:

  • be conducted in English;
  • be heard by a single arbitrator;
  • take place in Delaware or remotely, unless the AAA rules or applicable law require otherwise.

19.3 No class actions or representative claims

You and Kerra each waive any right to participate in a class action, collective action, private attorney general action, consolidated action, or representative proceeding.

19.4 Batch arbitration

If 25 or more substantially similar claims are asserted by the same or coordinated counsel against Kerra at or around the same time, the parties agree that the AAA may administer those claims in coordinated batches, with one arbitrator per batch, and that remaining claims may be stayed until earlier batches are resolved. This section is intended to preserve the efficiency of arbitration and does not authorize any class or representative proceeding.

19.5 Jury trial waiver

To the extent any dispute proceeds in court, you and Kerra waive the right to a jury trial.

19.6 Opt-out right

You may opt out of this arbitration agreement within 30 days after you first agree to these Terms by emailing support@kerra.work with the subject line Arbitration Opt-Out and including your full name, account email, and a clear statement that you want to opt out of arbitration.

20. Governing Law and General Terms

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, except to the extent federal law or mandatory local law requires otherwise.

You agree that any claim not subject to arbitration must be brought in a court of competent jurisdiction in Delaware, unless mandatory law requires a different forum.

You must bring any claim arising out of or relating to the Service within one year after the claim arose, unless applicable law prohibits that limitation.

If any provision of these Terms is found unenforceable, the remainder will remain in effect. Our failure to enforce a provision is not a waiver. We may assign these Terms in connection with a merger, financing, reorganization, sale of assets, or by operation of law. You may not assign these Terms without our written consent.

21. Contact

Gather Platforms Inc. kerra.work support@kerra.work

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